Every system knew its own status. Nothing knew all of them
HEMA ran multiple systems across its channels. Each held part of the picture. None of them held a single, real-time view of order status and stock.
That limits flexibility. If you cannot see where the stock is, you cannot choose the cheapest or fastest place to fulfil from.
It also costs time. Problems surfaced late, and a problem found late in a fulfilment chain is a delayed order or a cancelled one. The customer notices first.
The systems were all there, and so was the integration layer. The order flow had never been brought together on top of them.
Every system reports into a consolidated solution
We integrated all of HEMA’s channel and fulfilment systems with the Order Management System, through the custom-built integration layer HEMA already runs. No new platform in the middle.
Follow the order
We mapped how an order moves through every channel and every system, and where it stops being visible.
Connect through HEMA’s own layer
Each system got a clear contract with the OMS, carried by the integration layer HEMA built and owns.
One order view, stock in real time
Orders from all channels land in one central view, with stock synchronised as it moves. One place to look, one set of numbers.
Leave room for the next change
Systems get replaced. The integrations are built so a system can be swapped without the order flow being rebuilt around it.
Three ways out, one decision
With stock visible in real time, the OMS can pick the route per order instead of per channel.
Pick from store
The store closest to the customer, or the one holding the last item, picks the order.
Warehouse fulfilment
Volume goes the efficient way, with the warehouse working from the same stock figures as the stores.
Click & collect
Ordered online, picked up in a store, with the same order visible to the staff behind the counter.
The integrations, and what they carry
Four parts, all of them running across the channels.
System-to-OMS integrations
Every channel and fulfilment system connected to the Order Management System through HEMA’s custom-built integration layer.
Centralised order view
Orders from all channels in one place, from the moment they are placed to the moment they are handed over.
Real-time stock synchronisation
Stores and warehouse working from the same figures, so a fulfilment decision is made on stock that is actually there.
Support for three fulfilment routes
Pick-from-store, warehouse fulfilment and click & collect, all on the same order flow.
Engineers who already work in this landscape
We work inside HEMA’s integration landscape across price, stock and store operations. Order management is one more flow in a system we already know.
Integration engineering
Channel systems on one side, an OMS on the other, and integrations that hold when either side changes.
Retail operations sense
Optimizing lead and delivery times for orders has huge impact on customer satisfaction. We optimized the flow to allow for the best allocation.
More of our work
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Cancelling orders you could have fulfilled?
Tell us which systems hold your orders and your stock today. We will tell you what it takes to see them in one place.